I have had the EXACT same problem with my RING Stick Up Cam. Community Support is available by phone 24/7 at 1-800-656-1918 or via chat 5AM-9PM PDT. Ring app is up to date. As I said, I've been elevated to some advanced tech support in the past which can fix the problem instantly for a couple of days. I guess I'm going to have to call support again. Otherwise, it is not advised. It has done this with 2 cameras so ring have sent me a chime pro as they think it might be an unheard of router issue. I tried a different network (2.4 vs 5G) but neither works. If you're having trouble seeing a Live View, or a recorded video, that means there's a problem in the data transfer between your Ring device and the Ring app. The most common causes of not being able to do a Live View or see a recorded video are: A poor connection between your mobile device and the internet; Slow internet upload and download speeds; A poor connection between your Ring device and your router. I have the same problem but the solution did not fix the problem. You can do this by pressing and holding down the setup button for about 30 seconds, and then giving the camera a few minutes to reboot and power back on. You can actually adjust the device’s sensitivity using the Motion Settings menu. But if you open the app, press live view, it wont load. Since we launched in 2006, our articles have been read more than 1 billion times. Accessing the Live View on your Ring Stick Up Cam is easy. Disabeling bluetooth allows live view to be visible. This is definitely a ring problem, not wifi. Sep 30, 14:31 UTC We always value our neighbors' feedback and will definitely be sharing these details with our team for further investigation. This just started happening to me just received a update yesterday from Verizon for my Samsung Note Plus 10 5G this is not acceptable to have to turn bluetooth on and off to see my live view I have a Samsung watch and is bluetooth connect all the time and should not have to turn off bluetooth to get live video to work ring needs to get this fixed or moving to nest or Google. This does not effect our editorial in any way. Lut us send you our best tips weekly for the Echo, Google Home, and more. Note: There may be a slight delay based on your battery settings. Although it should be self-explanatory, the Mac and Windows apps are primarily made for desktop computers or laptops. No live view. I'm not a security system expert but I have worked with several different systems both at work and home and Ring is the first I have encountered that does not offer a continuous live view. From there, you can tap on that and you’ll be shown a live view of what’s happening at your front door. Intermittent connection to live view is often an indicator of a  fluctuation in resources. Thanks for your effort, tho. Its a firmware issue. Tap Device Settings below the image of the Stick Up Cam. Did you know you can view the Ring Doorbell on pretty much any computer? To end the Live View, tap the red button on the left to "hang up. Read on and find out how to view the Ring Doorbell video stream using your computer. Rapid Ring app is a "light" version of the Ring app that works in conjunction with your current app so you can get to your Live View faster. The upside of running it off the internal battery is that you don’t have to worry about messing with the existing doorbell’s wiring, making the installation process a lot easier. Jim, add the ring app using Microsoft Store. How to View Your Ring Doorbell Using a Computer. Unmute the speaker on the bottom right to speak Or, tap the green button to speak. What’s great about these alerts is that they send push notifications to the device of your choice. So it is not impossible to work, but just usually does not. Yes I certainly will. Use the small arrow at the top left to go back to the previous screen. You have EXCELLENT phone support, BTW. Stay tuned with our weekly recap of what’s hot & cool. For updated information see our response to COVID-19. Some other things to try are: I called Ring Community Support and the rep had me reset my network connection, which fixed whatever issue the app was having on my phone. Makes me think Ring must know something is wrong. The green number in the first column is the download speed. Yep, my phone is updated too. I have downloaded the ring app on my windows 10 pc. Viewing the Ring Doorbell video footage on your PC is often a better solution than using your smartphone or tablet. Ring doorbell which is further away from the router works fine. How do I import my cameras to the desktop without a new setup? What Does YMMV Mean, and How Do You Use It? I kept having the same problem and finally figured it out on my own. First had it on stick up battery and now it’s also on stick up cam plugin. If you have your Ring unit wired up to your existing doorbell’s wiring, you can access live view by opening up the Ring app on your phone, tapping on your Ring Doorbell unit in the top-left corner, and then tapping on the “Live View” box on the next screen. That's why it's important to test your internet speed in the area around your Ring device. Actually, you can view it on all Android, Mac, Windows, and iOS devices. Ensuring the data plan on your device allows for video streaming. Tap the Live View button to watch a live video stream of activity on your property. The Ring Doorbell is advertised as having a live view mode, where you can view the camera on your Ring unit whenever you want and see a live view of what’s happening outside at any time–no need to wait for someone to come to your door. The Ring app is totally free on all platforms. If your speeds are much slower than that, you might try moving your router closer to your Ring device or (if necessary) calling your internet service provider to discuss getting faster internet speeds. The Ring Doorbell has many uses and it is very practical, though it may take you a bit to get the hang of it. You're right, my issue is back. However, if something happens the video window will pop into the center of your screen to bring the matter to your attention. If you find a solution, would you mind circling back to let me know? Your email address will not be published. The home network is there for your phones, tablets, computers, and it is vital that you keep it safe. I don't have any issues with my stickup cam. If I try live view for either stick cam I just see the spinning blue circle and either nothing happens or sometimes a video clip appears as processing several minutes later. To enable two-way audio between your phone and Stick Up Cam, enable the microphone on the bottom right side of the screen. It sounds like you've covered all the best troubleshooting steps for this, thank you for these details. You can watch the live video feed from your Ring Doorbell whenever you please. The above article may contain affiliate links, which help support How-To Geek. As a result, your Ring app is unable to display the video image from your Ring's camera. Live view stopped working yesterday. Notify me of follow-up comments by email. My firmware is up to date. To see if you can nail this yourself, see below! If not, connect to a wifi network via your device Settings on your mobile device to strengthen your signal. Move the camera to a well lite area. A poor connection between your Ring device and your router. Click on the Start button in the center of the gauge to start the test. Switching networks for the device, whether this is from 2.4 Ghz to 5.0 Ghz (if possible for device/network to connect to), Switching from connection to a router to a mesh system/Chime Pro/extenders and vice versa, Ensuring you have proper speeds. I have a job in the ICT, i know what i am doing. How to Shoot Great iPhone Photos at Night or in Low Light, © 2020 LifeSavvy Media. After this, attempt to go to the Live View and let me know if it works! This article will give you step-by-step instructions that will show you how to watch a live video stream. Tap Device Settings below the image of the Stick Up Cam. I cannot get live view to consistently work. turn off Wifi and attempt to use on LTE (iPhone 11). RELATED: How to Install and Set Up the Ring Video Doorbell. Click here to learn more about RSSI. As a result, your Ring app is unable to show you a Live View or display a video recording from your Ring camera(s). Community Support is available by phone 24/7 at 1-800-656-1918 or via chat 5AM-9PM PDT. Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum. Yeah, that worked for me too. Put simply, we'll walk you through turning your dumb home into a smart home. Accessing the Live View. Wi-fi and router are fine. I hope this helps! My live view is still not working. Funny that, although "Activating Device" pops up and the blue ring spins, it is recording. It's just basically Live View in a different app. My phone is a Galaxy Note 10-5G. This doesn't seem a great permanent solution, since my bluetooth is always on, but it disabling it, does allow live view on my Samsung Note 10+. How to Quickly Clear All Notifications on Apple Watch, How to Turn On the Flashlight by Tapping Your iPhone’s Back, How to Customize the Google TV Home Screen. The new one had Exactly the same problem. If you are working on your computer or gaming a lot, you are more likely to see and hear alerts from the Ring …