Hands down.”, “The property was well cared for. Once again the Brookstreet did not disappoint. Actual travel distances may vary. I am happy to have a conversation with you should you wish to reach out to me directly. Please see our partners for more details. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property? ”, “It was excellent very good location & the staff was very friendly and helpful. Room service tasty and prompt. Process in place to check health of guests, Hand sanitizer in guest accommodation and common areas, Shared stationery (e.g. She was an absolute pleasure to deal with and was so helpful! Thank you! Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. So convenient! View Details. Our room was great, overlooking the golf course with a balcony and the beds and the pillows were probably the most comfortable that I have ever slept on! The gym and, ... pandemic, you have to consider whether you want to pay for a, ... required to book a time slot and others were also using the. Best, Jenna, we will not stay again, we stayed at the hotel in 2019 and a major deficiency experienced then which was a huge dissatisfier had not been corrected since, when brought to the attention of the staff, no reasonable explanation, since we were required to book a time slot and others were also using the, Hi timOrange, Thank you for sharing this information. The high point of our visit was our round of golf at The Marshes Golf Club. Copyright © 1996–2020 Hi Rick G , Thank you for sharing this feedback and considering us your "Ottawa home". It sounds like you enjoyed your family get-away. The room was certainly on the pricey side given the resort's location (Industrial Park). The crackers were stale and some were damp and kind of soggy. Continue your visit to www.tripadvisor.com, 525 Legget Dr, Ottawa, Ontario K2K 2W2 Canada, All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff. I went to the front desk to state this issue and the lady said she would give me new sheets for my bed. Hello and thank you for your enquiry. Whirlpools, kids wading pools and saunas  will not be available, Flex members may reserve pool/gym times up to 3 days in advance, Hotel guests may reserve pool/gym times upon booking, Guests are permitted one 50 minute pool and one 60 minute gym timeslot per day, We will not be open to the public or drop-in guests at this time, It is recommended that visits are reserved in advance to avoid disappointment. Thanks again and we look forward to welcoming you back soon! We love reading reviews like this. Comfortable bed and pillows Our seasonal 30-foot outdoor pool is also accompanied by a hot tub, barrel sauna and a lounge/patio area for your enjoyment. The beds were amazingly comfortable ”. Brookstreet Hotel - Ottawa West - Kanata takes special requests – add in the next step! As our Guest Services Manager she is truly a role model when it comes to guest experience. * Our tee sheets typically fill up 3 days out. Regards, Jenna, Our stay was alright. Review collected in partnership with this hotel. You are doing an excellent job!”, “I wasn't there long enough to use all of the facilities offered, but I know for my next trip to Ottawa We love reading reviews like this. Thanks! I stayed 5 nights here and although we did get a credit for one night and also $50 credit, it was still a very disappointing experience. I also saw her numerous times throughout my stay walking around the hotel and being attentive to guests which is always great to see. This service may contain translations powered by Google. The gym and, Hi Ellen11111111, Thank you so much for rating Brookstreet hotel 5 out of 5 and for sharing a review! Brookstreet's Flex Fitness Studio is a fully-equipped gym with equipment, pools, hot tubs, saunas, classes and trainers — everything you need for a great workout! They were so friendly and helpful in all departments. Really comfortable stay”, “The shuttle service to my office was great. The beds were amazingly comfortable”, This property has taken extra health and hygiene measures to ensure your safety is their priority. Quality time awaits in this family hotel package! Warm regards, Jenna MacLeod. I am familiar with the reservation you had and had an opportunity to review the notes placed on your profile regarding the questions you had at time of booking. Contributions should be appropriate for a global audience. Hello and thank you for your enquiry. © 2020 brookstreethotel.com525 Legget Drive, Ottawa, ON K2K 2W21-888-826-2220. Brookstreet Hotel: Clean hotel, filthy indoor pool - See 1,799 traveler reviews, 316 candid photos, and great deals for Brookstreet Hotel at Tripadvisor. This is the version of our website addressed to speakers of English in Canada. Excellent Property and Stay. 1196600,1207860,1174220,1206180,1196840,1186850,1189330,1202000,1195890|2,1185210,1206230,1208690,1207740,1195890,1189640,1208470,1204880,1200130,1207860|9,1202340,1202340|5,1157880|4,1210590,1196980,1198170,1201970,1207940|1,1193070,1205600,1201970|2,1189780,1205600|4,1178480,1207860|7,1186820,1157880,1207860|1,1189330|2,1204500,1205600|6,1186930,1202000|4, Brookstreet Hotel - Ottawa West - Kanata (Hotel) (Canada) Deals, Facilities of Brookstreet Hotel - Ottawa West - Kanata. and that this was the high point of your stay. Clean The course is in amazing condition this year. We do hope that you will give us another chance in the future. Not at all what were expecting from a hotel that promotes its high-end experience. From the outside and the lobby, it looked clean and a little high maintenance. By continuing to use this website you are agreeing to our website policies. This was our first trip since Covid. Best regards, Jenna. Brookstreet Hotel: Amazing pool and nice rooms - See 1,804 traveler reviews, 317 candid photos, and great deals for Brookstreet Hotel at Tripadvisor. They were amazing! I arrived late at night so I didn’t notice the negatives until the next day. What are some of the property amenities at Brookstreet Hotel? Everything you need to know about the Brookstreet Hotel pool at Tripadvisor. The food in the Perspectives restaurant was uninspired and under-seasoned. If you booked through us and want to leave a review, please sign in first. This allows us to verify that our reviews come from real guests like you. Try again, “Spa like atmosphere Great views of fall colours on the Gatineau hills.”, “It was excellent very good location & the staff was very friendly and helpful.”, “Could not fall to the property on any account. The room was more than I expected. Excellent Property and Stay.”, “The property was well cared for. Please do feel free to reach out to me directly. Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. And, while you can't fault the hotel for the pandemic, you have to consider whether you want to pay for a, Hi RRBReviews, Thank you for sharing your review. We are sorry that you were left feeling disappointed and do hope that you will give us another chance one day. Thanks again for choosing to stay with us. Booking.com’s role is to be a feedback distributor for both guests and properties. ), Special diet food available (vegetarian, halal, kosher, etc. You must show a valid photo ID and credit card upon check-in. Hello and thank you for your enquiry. Guests are invited to experience Canadian cuisine in Perspectives Restaurant, live jazz and sushi in Options Jazz Lounge, enjoy a Starbucks coffee at B Cafe, play a round on The Marshes championship golf course, executive short course or putting course, burn some energy in Flex Fitness Studio or our ZONE 525 games room or simply relax with a rejuvenating treatment at Au Naturel Spa, or in our dry saunas, whirlpools and saltwater pools. They're also applicable regardless of the comment's tone. Please enter a valid email address. After moving rooms at 12:30am we received a knock on our door to say we had a noise complaint, at that point I had to explain myself to a staff member that we had just moved to this room with all our luggage. Respect the privacy of others. Please accept my apologies on behalf of team for us failing to deliver to you the experience you deserved and expected on your wedding night. ”, “Everything is great. We are so pleased to hear that you had a great stay with us. We'll use the same guidelines and standards for all user-generated content, and for the property responses to that content. Sincerely, Jenna MacLeod, Hotels near Au Naturel Spa at Brookstreet, Hotels near Options Jazz Lounge at Brookstreet, Hotels near Blackbird Falls Putting Course.