Every time I speak to their help desk they promise to send me an up to date bill but … Reply. I contacted them in September, had a promise that they keep an eye on my account. Customer communications are poor at best and their customer portal is a joke, I have not received a formal bill for 9 months whilst I have submitted monthly meter readings. I have emailed and left two messages. Be wary of dealing with this company. The actual amount you are asked to pay is considerably more then the quote online so I cancelled during the cool off period to go back to my old supplier. My dealings with Together Energy have been excellent so far. However things have now got worse. It is now 21st September, nearly 2 months on. That may be the local Clydebank expression but it is NOT acceptable to customers over the UK. All rights reserved. At long last got someone on the phone that knew what he was doing eventually got a final bill after 6 weeks was told i would get my 161pound credit within 3 weeks i got it in 2 weeks i think i got lucky but sorry to say i would not return to together energy i couldnt go through all that again the only reason for 3 stars is the person on the phone did what they promised im sorry i didnt catch his name but he was the star in that place a long time coming. Perhaps Ceara could ring me, she does have my contact details.Togetherenergy was recommended by Which? I run my business from home and cannot afford to be without power. Just switched over to cheaper 1 year fixed rate and process has been very smooth with lots of progress updates from them. Only the latest review will count in the company's TrustScore. Your experience matters. Just switched over to cheaper 1 year fixed rate and process has been very smooth with lots of progress updates from them. I made a complaint & eventually was put on a new cheaper tariff. Perhaps you could consider to improve this service. They should stop taking on new customers until they sort out their IT and call centre problems otherwise they will go the same way as other small Utility companies and cease trading. Good priced deals, if you send in meter readings bills issued very quickly. . I had to ask for this info to be passed to me when I didn't receive the details. | Read 6,981-7,000 Reviews out of 8,566 Only the latest review will count in the company's TrustScore. Your poor ratings are obviously due to what I outlined above and the similar disconnects suffered by other consumers. © 2020 Trustpilot, Inc. All rights reserved. i spoke with Shannon today and she managed to sort all of my problems and inform me that i was actually £150 in credit which was a lovely bonus. Share. Upon raising a complaint nothing happend, so I wrote a Trust Pilot review and they got in touch a few days later - said they had it all under control and they would sort it. Together Energy reviews. I have been trying to get through to someone all morning. So far not a great experience. I can no longer access my account on line, even though I have requested a password reset 5 times. After totally getting my bills wrong on moving house, I now find that when I log on, they are still showing my old address??? 1 months on and I'm still paying my previous supplier.Most things can be accepted if there's good customer service but it's been me driving the change the whole way rather than the other way about.Can't tell you about the service as a customer as I'm not sure if I am fully one yet. Many thanks, Over paid, refunds refused, overall very poor! I have instructed my bank not to let them open up another direct debit never. The worst company ever!!. Hopefully, an improvement in Customer Service. Together Energy Reviews 7,182 • Poor . The customer service staff were very helpful and pleasant through this process and I put it down to teething problems being experienced by a new company. They have however taken the first payment for Gas and Electricity as they take payment up front which I wasn't aware of. ***On 15 January, Ceara phoned to promise this issue has been escalated to the necessary departments.