Together Energy was founded in Clydebank, Scotland. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Please enter your email address to retrieve your password: Send Reset Email On phone operators are fine and helpfull, Found switching over from my old supplier easy and monthly payment drop by 24 pounds, I don't need to send any meter readings because it is a smart meter so you can take your meter reading your self I have given you five stars so hope this clear things up. Before you can login to your Together Energy portal, you must register for an online account. I am definitely not impressed, and wish I had not switched my account to this supplier. Home; Get a Quote; About us; Join us; Our bills; Trust us; Contact us; Login; 0333 150 1699 support@togetherenergy.co.uk. I received lots of emails keeping me updated about my changeover date and my direct debit payments. Together Energy offers all customers an online portal where they can manage their energy tariff, submit meter readings, view past bills and even pay their energy bills. Transferred to Together Energy. From the very first telephone conversation, I knew that this was not another run of the mill energy supplier. Please accept our apologies for any inconvenience that this evening’s outage may have caused. Also the two numbers given to me for the sales department when trying to phone them the numbers were not in use!!! Request Help. I WAS TOLD TO PUT ON METER READINGS . My elderly mother changed from this supplier to a new provider through a Switching Company. Fine I thought, but 5 (working) days later I still hadn't heard anything and so I phoned again. Numerous calls later no further forward and they reduced the amount to £287 with no reasoning. I took on a new property on 8th September 2020 and contacted Together Energy the same day to give readings only to be told that I was actually only speaking to a messaging service and that someone would call me back to set up an account in 48 hours. familiarise yourself with the latest version. I PHONED UP TO GIVE MY READINGS, HAD AN APOLOGY AND WAS SENT ANOTHER EMAIL TO GET ON THE PORTAL BY CHANGING MY PASSWORD,WHICH I DID AND GOT ON THE PORTAL. THE ELECTRIC ONE WAS ACCEPTED THE GAS WAS NOT . ON CHANGE OVER DAY I TRIED TO PUT ON MY METER READINGS MY PASSWORD WAS NOT ACCEPTED . Account Balance and Outstanding section details your overall Together Energy Account balance. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We often link to other websites, but we can't be responsible for their content. He helped solve my issues, I was not happy with the time it took for you to reply to my request to change tarriffs. The Together Energy account can be easily accessed from the providers website. We offer affordable energy without compromise on service. familiarise yourself with the latest version. MY PASSWORD WAS ACCEPTED . Random Acts of Kindness and All things Positive! TOGETHER ENERGY LIMITED | 420 followers on LinkedIn | Energy for life | TOGETHER ENERGY LIMITED is a company based out of ERSKINE HOUSE NORTH AVENUE, DUNBARTONSHIRE, United Kingdom. We are currently assessing the review in accordance with our. Dear Shpetim, Thank you for taking the time to leave us a review, your feedback is important to us. The provider shared the closing meter readings. So far I don’t have a good opinion of them they took payment from me before the transfer which resulted in my paying two different suppliers. I could not access my new account but I received a swift response from Together Energy to sort the matter out . Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I HAVE NOT BEEN ABLE TO GET GOOD ACCESS TO YOUR PORTAL!i SIGNED ON INITIALLY WHEN INFORMED TO DO SO BY E MAIL. We are delighted that you have chosen Together Energy to provide you with your energy and that you are happy with the service so far. She was then due £317 refund and spoke to sort out. http://forums.moneysavingexpert.com/showthread.php?t=5620236, http://forums.moneysavingexpert.com/showthread.php?t=5566268. Found switching over to together energy easy. This went on 3 or 4 times and now it's been 3 weeks, so I email the customer care team and 4 days later receive a reply that I can only think has been written by a child that I have to call again. Editor, Marcus Herbert, [FONT="]Delivery has failed to these recipients or groups:[/FONT], [FONT="][EMAIL="complaints@togetherenergy.co.uk"], [FONT="]The recipient's email system isn't accepting messages now. I FILLED IN A G MAIL AND TWO DAYS LATER HAD A REPLY WITH NEW LOGIN DETAILS I GOT ON THE PORTALWITH MY NEW PASSWORD AND ENTERED MY READINGS.HOWEVER IF I GO ON YOUR WEB-SITE AND TRY LOGIN WITH MY E MAIL ADDRESS AND PASSWORD IT DOES NOT WORK! AGAIN MY NEW PASSWORD WAS NOT ACCEPTED ON YOUR WEBB SITE. Testimonials. 3 weeks later still no response so she rang them. Email sending please wait 4. After you have decided you want to make the switch to the supplier and signed up for a tariff, you will recieve an email from Together Energy. I HAVE HAD NO REPLY!HOW DO I DO MONTHLY READINDS IF I CANNOT GET ONTO THE PORTAL FROM THE WEB SITE?iT IS VERY FRUSTRATING HENCE TWO STARS. I contacted them 2 weeks ago and I still haven’t had a response! But my sign up was cancelled with no explanation but have found out they are now the same company so my bill has not been reduced at all. The bill story advises what action, if any, we need you to take. That’s why we are one of the UK’s fastest growing energy companies. Get a quote. Get a quote; About us; Trust us; Join us; Contact us; Our bills; Get a quote Only the latest review will count in the company's TrustScore, Trustpilot's Content Integrity Team reported this review for breaching of Trustpilot guidelines. Transferred to Together Energy, but no access to account portal received, and no response to emails sent. Other Reclaiming: Mortgage Fees, Council Tax etc, Pensions, Annuities & Retirement Planning, Report Holiday Deals, Bargains & Special Offers, Martin's Blogs & Appearances & MoneySavingExpert in the News. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Editor, Marcus Herbert. Absolutely shocking!! TOGETHER ENERGY LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity We often link to other websites, but we can't be responsible for their content. You do not need to advise the ombudsman more than once, and thenombudsman service should not re-open a case where implementations remedies have already been agreed. Other Reclaiming: Mortgage Fees, Council Tax etc, Pensions, Annuities & Retirement Planning, Report Holiday Deals, Bargains & Special Offers, Martin's Blogs & Appearances & MoneySavingExpert in the News. This move over from my old suppler has gone through without any trouble i am very greatfull thats why i have given a 5star rateing many thanks, As a new customer i was concerned that I had not sent in meter readings, Greg B was very helpful and put my mind at rest, and sorted that out for me. Together Energy portal. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Together Energy state this is to 'ensure a smooth transfer' between themselves and my old supplier. He was very helpful, Received package details from you dated 16th sept 2020 not received until yesterday 8th October 2020 dealt with your customer services explaining situation, Joined as they were cheaper than my current provider Bristol Energy. Together Energy states that they 'spotted a gap in the market for an energy supplier that does things differently'. Signing up with a different company ASAP, Greg B was super helpful and a really good communicator. I WROTE BACK ON THE G MAIL ASKING WHY. Please send us an email at support@togetherenergy.co.uk. According to Utility Week (Jul 2017), Together Energy currently has 6000 customers but hopes to grow to 15000 customers by Dec 2017 and 100000 customers by 2020. Together Energy is committed to maintaining its ethics- the company promises to pay all its staff the living wage, never increase your price by more than 5% at the end of a fixed term deal without telling you, and aim to resolve all customer issues within 8 hours. Wrong phone numbers provided and no one taking ownership to support an elderly customer.A shambles of a company who are uncaring for their customers.Avoid this Company! THE READINGS WERE NOT ON BUT I IGNORED THAT .FACT!AS READINGS ARE REQUESTED MONTHLY I DECIDED TO READ THE METER ON 1 OCTOBER . AVOID TOGETHER ENERGY AT ALL COSTS - THEY CLEARLY DO NOT WANT YOUR BUSINESS! Our customers agree. Very poor communication with this supplier both via email and phone. Simple to transfer to. Random Acts of Kindness and All things Positive! REQUEST HELP. 0333 150 1699 support@togetherenergy.co.uk. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. [/FONT], [FONT="][EMAIL="Support@togetherenergy.co.uk"]'Together Support' (. © 2020 Trustpilot, Inc. All rights reserved. This will contain your Together Energy account login details and a link to register your account. Below we look at the key things you need to know about them before making the switch. Please try resending your message later or contact the recipient directly. i found your staff very help full and very professional yours john. If your balance shows a positive number that means your account is in debit. Customer communications are poor at best and their customer portal is a joke, I have not received a formal bill for 9 … I've now had no choice but to switch my supplier to the very helpful EDF energy. Also took over a week to get new deal in wrighting. I was due to receive my 'customer portal' the week before my changeover date in order to input my meter reading and access my account online.