It has been observed that the authorities of British airways provide the employees with a favorable flexibility at the workplace which makes them maintain their performance levels and provide with their best outputs. Following the creation of IAG in 2011, Maria added HR to her responsibilities and joined British Airways’ Management Committee. Maria leaves with our very good wishes for the future.”, Maria Da Cunha said: “I feel truly privileged to have had the opportunity to work with exceptional individuals and teams over the last seventeen years at British Airways. British Airways’ business operation and decisions are influenced by regulations and policies. However, British Airline believes that this programme has been successful, that a significant cultural change has been achieved at all levels of the organization, and that this cultural change has made a significant contribution to the steady improvement in the business performance. First of all, the company has to understand the importance of Human Resources Management and ensure they spend enough capital on each employee. also offered here. (Armstrong, 2007). However, Human Resources Department also has responsibility for many other tasks including Recruitment and Selection, Training. With the developing of Internet and other technological advances it is easier for the customers to choose among different airlines and even get personal recommendations online, therefore the customers became less loyal. Even in today’s digital world, there are times when customers want a personal touch, or help that only a human being can give them (especially when computer says no). There is also a company -wide performance related bonus scheme paid to all employees and there have been offers of free and discounted shares. Glitz, A., 2012. Lange, K., Geppert, M., Saka?Helmhout, A.andBecker?Ritterspach, F., 2015. As members of the UK government’s Disability Confident Scheme, we are positive about employing, retaining and developing disabled people. You can create an account here. Journal of Organizational Effectiveness: People and Performance, 2(1), pp.7-35. Work system refers to the efficiency and productivity of work force to meet the organisational goal. It helps in chalking out compensation packages for employees. Essay, 7 pages. Type: Rate this post Advantages Of Performance Appraisal It helps the supervisors to chalk out the promotion programs for efficient employees. Christensen, K. and Schneider, B. Mission means the specific target that the company wants to reach and strategy is the way through the company can reach their target. Ways to Improve HR performances It the most difficult task to suggest British Airways as they are the most successful airline company in the world. Palgrave Macmillan. It requires that human resource strategies have a tight fit to overall of the business. No matter the outcome of BREXIT, this regulation will apply to us while we remain in the UK and perhaps beyond. The MBA awarded by the University of Bath. Regulations can be such as routes that an airline chooses to fly, the business partners the airline works with, the airport slots it uses as well as the fare it sets and the infrastructure costs it pays. Human resource management: theory and practice. This is related to the recruitment of new staff. Guest, D.E., Paauwe, J. and Wright, P. BA has also introduced an opportunity for all employees to purchase tax free shares through a trust using their company performance bonus. Through the trade union employees can participate on organization strategic decision. Thus the line manager leads the employees to coordinate and communicate among each other and reach to the desired levels of output (Armstrong and Taylor, 2014). BA has encouraged individual learning by providing wide employee access to two major learning programs. Unit 36 Human Resources - Value and Contribution. Learn How to Order Essay Online. Line mangers play a significant role in the development of the strategic approach and facilitate the employees in the critical situations. If you booked directly with British Airways, use this form to request: a duplicate receipt (e-tickets and other fees) a ticket cost breakdown; proof that you travelled; proof that you didn't travel; proof that your flight was cancelled; Please allow 48 hours from the time you made your booking before submitting your request. Contact Centres. We set high standards here, but we match them with world-class training and support. They can go to the college and university and pick up the best student; those are very keen to learn and have creative ideas for the future excellent service both customer service and flight operation. This model states that the HR systems and the organisation structure should be managed in such a way that is similar with the organisational strategy. “Managing People first” a one week residential training course. If you have the right employees with right skills and they are well motivated then they will perform a good job and will bring the company more profit. British Airways is aware of the importance of Human Resource Management. To build a competitive HR Department given today’s company difficulties and make it cost reliable and responsible. It has been observed that the authorities of British airways provide the employees with a favorable flexibility at the workplace which makes them maintain their performance levels and provide with their best outputs. These programs also prove important to improve the revenue and sought to reduce the overall cost that the organization had. Don’t waste Your Time Searching For a Sample, Get Your Job Done By a Professional Skilled Writer. We're a global business with size and ambition. Employee engagement, human resource management practices and competitive advantage: An integrated approach. BA has also introduced a novel scheme which gives an opportunity for all employees to purchase tax-free shares through a trust using their company performance bonus. The report even revealed that flexible working practices had benefited the employees in the reduction in the work pressure and stress which made them live more enthusiastically. Gallie, D., Zhou, Y., Felstead, A. and Green, F., 2012. Workplace flexibility: Realigning 20th-century jobs for a 21st-century workforce. In 19th century British Airways is the world’s largest international airline and one of the most successful organizations in the airline business. The second program ‘Top Flight’ provides a series of ‘Academies’ which are a number of development steps, designed to allow an individual to progress to an executive position. It’s a great opportunity if you understand that one size doesn’t fit all, and you love fixing issues and finding pragmatic solutions. Human Resources are one of the most important departments in any organisation. The present report is however carried out to evaluate various elements and activities of managing human resources in an organisation effectively. The day is designed to showcase your skills; there are a number of real-life exercises which will give you a flavour of what to expect should you join us at British Airways. For example, prices increases in oil and commodities. Managing human resources is thus basically defined as the planning, development and the utilisation of the labour force at the workplace in order to avail better output towards the achievement of the set goals. In case you didn't realize there was an alternative, the best phone number for British Airways customer support is 800-247-9297. Copying content is not allowed on this website, Ask a professional writer to help you with your text, Give us your email and we'll send you the essay you need, Please indicate where to send you the sample. Essay, 6 pages. Before 1990 BA found negative attitude from passengers in a research. BA pays standardized salary as well as individual performance pay. Managers have to ensure putting right employee at right place and in right time. Albrecht, S.L., Bakker, A.B., Gruman, J.A., Macey, W.H. Human Resource Management (HRM) is refers to maintaining the relation between organization and employees that would be helpful for achieving the objectives more professional manners. For instance the administrative staff at the British airways has also started being paid on the basis of their performance. And they go ahead to achieve the organization goal. In Academy of Management Proceedings (Vol. As a matter of fact British Airways delayered their bureaucratic management staffs that were mostly Air force retired officers and replaced them by managers having experience in the service industry. Alex Cruz, Chairman and Chief Executive of British Airways said: “On behalf of the Management Committee, and everyone at British Airways, I would like to thank Maria for her significant contribution to the airline over many years. You will find lots of useful information across all of our websites but in particular on our careers website. These incorporate individual interest, organisational competencies, and the need of the society and community as a whole. This is just a success notification message. BA replaced some managers which were Air Force retired persons with the staff with analytical skills or the intellectual capacity rather than management experience in the service industries.