The company is currently active in the Netherlands, the United Kingdom, Germany and France and primarily serves blue chip customers in financial services, telecom and utilities. {{vm.newUser1}} CX Company's top competitors are Wiz, Kore.ai and Just AI. Two commercial positions, one in France and one in the UK, and two technical roles for our team in Maastricht have been filled. With many employees working from home or in re-designed workplaces, Time and Effort has become increasingly relevant to the employee experience. Dutch-based CX Company employs approximately 50 FTEs and recorded 2019 revenue of € 6.0 million. McDonald's, for example, has released an online video aimed at employees (but available to the general public) that features a hip-hop rap on how to create and maintain a safe working environment. Set your preferences here. And, in doing so, they are ensuring their EX is not only optimised, but also designed and aligned with the CX at heart. Why don’t you check out some of our client references and use cases? Some organisations are working with employees to identify roles that fit their unique talents while providing opportunities to grow and develop. For this purpose, CM.com will issue € 4.0 million in ordinary shares. By combining our knowledge and expertise with yours, and following our structured implementation model, your chatbot can be live within days. To help you get up and running, we offer an intuitive e-learning platform where users can quickly learn how to build and maintain the chatbot themselves. Over the past few months, that has caused leaders to change their resolution standards and loosen some of their stricter guidelines. Multinational insurance company, Aegon reached out to CX Company in pursuit of a Virtual Assistant that could answer questions, automate processes & transactions, and most importantly, offer a warm handover to a live chat agent when the customer could not be helped. In many cases, organisations empowered their employees to work within their guidelines to ensure customer issues are resolved quickly and effectively. Let’s arrange a quick call on how Conversational AI could help you overcome your specific business challenges. Uw account is niet bevestigd. In fact, brands ranked in the top quartile for employee engagement enjoyed (on average) 12 percent higher customer advocacy and 12 percent higher profitability than those in the bottom quartile.[1]. Helping your customers to get their jobs... TTEC’s AI is reimagining contact centre learning, Revolutionising the housing market with AI, eGain Reimagines Omnichannel Customer Engagement, 5 risks you run by using behavioural science in CX, The key role of creativity in customer engagement, 3 things to know about the 'next-normal' consumer, How to use AI to anticipate, advise and improve experiences, AI in the contact centre: pitfalls to avoid. While there are thousands of vendors to choose from, we remain ahead of the crowd. Not surprisingly, Expectations have also changed – both on the employer and on the employee side. It will also meet the increasing demand we see in the market for a one-stop-shop Conversational Commerce provider, after teamingup multiple times with CX Company. CX Company handles more than 4 million interactions a day and has improved the customer experience for organisations such as OHRA, TUI, Ben, Missguided, InShared, Nationale Nederlanden, AEGON, Ditzo, a.s.r., KLM, Talkmobile, Plusnet, Anglian Water and Eneco.CX Company has offices in Rotterdam, Maastricht, Düsseldorf and London. Gambling Industry. Company culture is highly influenced by the Integrity Pillar. No challenge is too big for us. No commitment or hidden costs. The Global CX Survey Spotlight: The Netherlands, Self-Service and Mobile Apps: Allies in Enhancing the CX. © 2020 KPMG N.V., a Dutch limited liability company and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee.