I can't wait to give them to her next month, and hopefully in person! Please call us at 800.691.0952800.691.0952 for more information. I was in the market for an engagement ring and had a quick look at what they have. Taxes My husband feels terrible that he purchased my ring here. The Brilliant Earth launches special offers and coupons from time to time. They stand by what they said at the beginning – and, as long as you choose from the right selection, it’s simply offered as part of the purchase. Despite being a big fan, generally, of James Allen, their trade-up guarantee is not on a par with the standards of Whiteflash. he ring you want? dreamed of or imagined. Would not recommend. As you reach out to wedding vendors, keep in mind: Read our tips for reaching out to wedding vendors. The staff does their best to make you feel welcomed and at ease as you browse their lovely collection. Place the small FedEx Priority box inside a medium FedEx Priority box. I told him I will cherish this ring forever because he picked it out, regardless of the terrible company that created it. They've offered to clean up my rings a little and refund the money, but I still won't get my rings back nearly another month and they've really done nothing to make up for all their errors and poor communication. The original certification and documentation must be provided in a saleable condition. They have a lovely collection of jewelry and excellent service to ... Got a beautiful, fairly priced gold chain from Brilliant Earth and they were a pleasure to work with. He also refused to let us even speak to anyone else, claiming that he was the only one that could help us and that there was nobody else above him... which is ridiculous as a quick Google search found his direct superior. I say "30" in quotations, because you simply do not have 30 days at all. We’ll cherish them forever! Great quality goods and wonderful service. From timeless studs to statement hoops, and everything in between. We can’t wait to meet you. In three simple steps I was able to create exactly what I wanted !!! Once Brilliant Earth ships your order, you will receive another confirmation email indicating when you should expect to receive your package. Free Lifetime Diamond Upgrade Product as described. Our content is intended to be used for general information purposes only. d am really happy with my purchase. She helped me through checkout and my order w... It’s hard to shop engagement rings during a pandemic, but I came across Brilliant Earth’s site when googling images of engagement rings. I opted for purchasing online because I dread shopping in stores. Their service and products are like no other in my city and I wouldn’t purchase anywhere but here! Brilliant Earth is a leading company for ethically sourced and eco-friendly jewelry in the industry. http://spiralnotes.com/brilliantearth-com-review/. Free Lifetime Manufacturing Warranty The agent went above and beyond and they found a customer for life in me. The new diamond must be worth at least double the original price you paid. The Whiteflash trade-up policy doesn’t stop there either. I came across Brilliant Earth’s website and was blown away with the options! Ended up finding just what I was looking for an... Their make your own engagement ring feature is great. Whiteflash offer a 100% Lifetime Trade-Up Guarantee which is exceptional, and definitely makes it one of the valuable benefits of choosing to buy from Whiteflash. When the ring did arrived, it didn't match the picture online. I feel like Brilliant Earth really understands the customer journey and puts us first. em and am very happy with the service and quality of merchandise from Brilliant Earth. I highly recommend them! Can’t wait to shop there again! Male: My fiancé and I decided we weren’t going to push our wedding plans until after the pandemic and instead planned a small intimate wedding in our backyard. Find the perfect representation of your love. Selected Location: Change. I was originally going to buy her a bracelet but decided on these beautiful diamond earrings and they arrived by mail today. Love their stuff. The guarantee will provide you with a credit for the original price of the diamond which you can then put towards the cost of your new diamond. Here is my review for Brilliant Earth Brilliant Earth made my wedding band and it came out perfect. Taxes and duties on orders will be calculated based on the rates in effect the date your order Refunds will be issued via the method of payment used in the original purchase, or by check if the original payment method was bank wire, cash or certain other payments requiring special processing. I wa... My wife and I bought our wedding bands from Brilliant Earth right before Covid hit. My ring was a bit big so I brought it to a showroom in the beginning of March. We emailed customer service, and were emailed back by … They made our custom engagement and wedding bands and we love them. When looking for ideas for my wedding band, I quickly realized that men are limited to certain options and they all kind of looked pretty standard. 1. We selected what I was looking for and it was ready days earlier than expected. did. There are no additional duties for orders shipped to Canada, or Australia. makes it super easy to find what you’re looking for. He gave me the Viviana with a 1.2 ct diamond. Ultimately, my visit to their location gave me the brand reputation I was looking for to pull the trigger with my desired item online. All fine jewelry can be affected by normal wear, activities, or trauma. Absolutely horrifying experience. Improperly packaged or uninsured items will be refused receipt. Using the latest Brilliant Earth Promo Code or Coupon Code, you can enjoy flat 25% OFF discount on all orders for a limited period. My only suggestion would to be to provide faster service. Similarly, if you plan on picking up your ring from one of our showrooms, our 30 day return/exchange period begins on the date that your order is available for pick up. She listened carefully to my needs and requirements and made appropriate suggestions and recommendations. It is our pleasure to have one of our experienced representatives assist you! However, the new diamond must be worth a minimum of double the original purchase price. However, there are a few other stipulations. First of all, if it takes you 24-48 hours to get me a return label, that is not my problem and should not eat away and penalize me in terms of my return window. She wasn't wrong! I would stay away from them. With that being said, there is some windowing issues with my stone, which is why we wanted to return in the first place. There is no requirement to trade-up to a considerably more expensive ring, increase its size, or fiddle with any of the 4 C’s. Great service and really nice quality. We recommend you make your appointment at least three business days in advance and specify the items that you would like to see during your visit. Some examples of common jewelry issues that would not be considered manufacturing defects include: Brilliant Earth offers extended service plans at an additional charge which cover many common wear and tear issues. We’d love to send you a complimentary ring sizer to measure your ring size at home, we just need your mailing address. We went to the Philadelphia showroom for an appointment once we learned they had reopened. They have everything you could ever be looking for and more. We will surely be returning to Brilliant Earth on Newbury St for all future jewelry purchases - can't say enough good things about them! r a lifetime and eventually hand down to my daughter. You’re spending good money for high end quality and the service delivered is what should be expected for spending in that price point. We received our order exactly when they promised that we would and we couldn’t be happier with the final product. I had put it away in my jewelry box and completely forgotten about getting it fix. Send me Brilliant Earth news, updates and offers. Why not pick up some to save money: Join mailing list for exclusive deals and disocunts at Brilliant Earth. Vintage or Extraordinary rings that are final sale if resized are marked clearly when a ring size is selected. From birthday presents, Valentine ’s Day gifts, to my engagement and wedding band. We have had so many problems with quality and customer service rudeness and he feels like its his fault for picking this jeweler.